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How a Mid‑Size Retailer Cut Support Costs by 45% Using Anthropic’s Decoupled Managed Agents - An ROI Case Study

By decoupling the LLM inference brain from the action-execution hands, a mid-size retailer reduced support costs by 45% and slashed response times, proving that Anthropic’s managed agents deliver tangible ROI. Understanding the Brain-Hand Split: Anthropic’s Decoupled Architecture Explained * Technical definition of the “brain” (LLM inference) versus the “hands”